How long does my order take to ship?

Item stock items will ship on Monday, Wednesday and Fridays. Unless it is a holiday and then it will be the following day. Cold process soap orders, please see FAQ page.

Broken item in shipping

Less than 1% of our packages receive damage during transit. This is due to the high level of care in our packaging of your items. While our goal is to have zero damaged shipments, Breakage does happen time to time due to the nature of glass items & shipping. In the rare event that 1 or more of your items break; Good news. Your package has shipping insurance!! Please take a picture of your broken item inside the box with packaging and a picture of the shipping label on the outside of the box. Send us your pictures along with which of your items were damaged and we will send a replacement out to you within 3 business days or sooner. PLEASE USE CARE WHEN OPENING YOUR PACKAGE. A BROKEN GLASS CANDLE WILL BE SHARP AND COULD CAUSE INJURY.

Wrong Shipping Address

It is your responsibility to make sure you enter the shipping address correctly. Please double check your addresses to make sure they are correct. Especially if you are sending these as a gift. Unfortunately, I cannot be held responsible if you incorrectly enter the wrong shipping address. I have absolutely no way of knowing if a shipping address is correct or incorrect. If an item cannot be delivered and is returned to me, it is your responsibility to pay for the item to be re-shipped. If you happen to catch that the shipping address is wrong BEFORE the item ships, please send me a message and I'm more than happy to enter the correct shipping address for you. Thank you for your understanding!!

How do you ship your items?

Most of my items are shipped either UPS or USPS ground.

What is your return policy? 

Due to the seasonal nature of many of our fragrances, we cannot accept exchanges or returns. We guarantee our products to be free of manufacturing errors or product defects. Upon receipt, please review your order and notify us of any quality issues.

If notified within 10 days of receipt of your order by email to sweetensassy@outlook.com, I will issue a exchange for the same item, or a full refund upon return. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect..